SERVICE DESK

Overview

Our trained support technicians will either resolve your problem immediately or escalate it to a specialized engineer in the organization. If a problem can not be instantly solved and the vendor needs to be involved, uptime will do this for you and follow the problem through until it is resolved to your satisfaction.

Our call center is fully operational between 8.00 and 18.00 and, depending on the type of support level purchased, 24x7. For reporting or evaluation purposes, support requests are registered in our problem database.

Optionally, uptime can deliver reports and statistics on a regular basis.