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MAINTENANCE FRAMEWORKOverviewuptime's Maintenance Framework Contracts are the cornerstone of its Managed Services offering.When introduced, it becomes an integral part of managing your operating systems, databases, network, applications, and other critical resources. We provide our customers with a complete view of their ICT infrastructure and then manage it to assure the highest ICT systems availability. uptime is uniquely positioned to provide you with 'network up-to the application' support services complemented by the industry‘s best in class remote management software tools. The value that uptime's Maintenance Contract brings to the customer's environment is directly proportional to how well the service is exploited. Who needs this?Any organisation who:
Maintenance Framework flavoursuptime offers different types of maintenance, each which its own unique coverage.Standard EditionIn the context of our Maintenance Contract Standard Edition, the responsibility for the infrastructure remains in the hands of the customer. uptime will provide 3 types of maintenance; preventive, problem-solving and adaptive maintenance and will dispose the necessary experienced engineers for each of these types of maintenance.Service Level Agreements are based on reaction time. Choices are 2 hours, 4 hours, next business day and next business week. Premium Editionuptime's Maintenance Contract Premium Edition we offers secure network and server monitoring including fault resolution managed from uptime's Nerve Centre in Kontich. This extra service can also be used to complement your existing in-house support team.The big difference with Maintenance Contract Standard Edition, is the responsibility for the infrastructure. In the context of Premium Edition, uptime takes full responsibility. The service is available in a modular format allowing you to "cherry-pick" the value add services to meet the changing needs of your business.
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